Terms of Service

Overview

By placing an order with Threaded Press, you agree to the terms outlined below. These terms ensure a smooth, transparent experience for both you and this small handmade business.

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1. Ordering

When you place an order, you confirm that all information provided (including personalisation details, delivery address, and contact information) is accurate.

Orders begin processing once payment is received.

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2. Handmade Products

All items are handmade in small batches.

This means:

• Slight variations may occur between items
• Pattern placement may vary
• Colours may appear slightly different depending on screen settings

These variations are part of the charm of handmade goods.

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3. Pricing & Payment

All prices are listed in GBP and may change without notice.

Payment is taken at checkout through Shopify’s secure payment system.

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4. Shipping

Estimated delivery times are provided at checkout.

Once dispatched, delivery times are the responsibility of the courier.

Threaded Press is not liable for delays caused by postal services, strikes, or incorrect addresses provided by the customer.

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5. Returns & Refunds

Please refer to the full Returns & Refund Policy for detailed information.

In summary:

• Returns may be accepted on non‑personalised items in unused condition
• Personalised items are non‑returnable
• Damaged or incorrect items will be replaced or refunded

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6. Cancellations

Orders can be cancelled within 6 hours unless production has already begun.

Personalised orders cannot be cancelled once work has started.

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7. Personalisation

For personalised items, the customer is responsible for ensuring names, spellings, and details are correct at the time of ordering.

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8. Intellectual Property

All product designs, images, branding, and written content belong to Threaded Press.

They may not be copied, reproduced, or used without permission.

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9. Privacy

Your personal information is used only for processing and delivering your order.

For full details, please see the Privacy Policy.

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10. Contact

If you have any questions or concerns, please get in touch — I’m always happy to help.